Storage Paddington Terms and Conditions
These Terms and Conditions set out the basis on which Storage Paddington provides removals, storage and associated services within the United Kingdom. By booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Company means Storage Paddington, the provider of removals, storage and related services.
Client means the individual, partnership, company or organisation requesting or using the services of the Company.
Services means any removal, transport, packing, storage, loading, unloading, handling or associated services provided by the Company.
Goods means the items, belongings or property handled, transported or stored by the Company on behalf of the Client.
Contract means the agreement between the Company and the Client for the provision of Services, incorporating these Terms and Conditions.
Scope of Services
The Company provides household and commercial removals, storage services, packing and unpacking services, and related assistance. The specific Services to be provided will be detailed in the written quotation or booking confirmation supplied to the Client.
The Company reserves the right to refuse to carry or store any items which, in its reasonable opinion, may create a risk to health and safety, property, vehicles, staff, other clients or members of the public, or which are prohibited under applicable law or under these Terms and Conditions.
Booking Process
All bookings must be made directly with the Company. A booking will only be regarded as confirmed when the Client has accepted the quotation or price given by the Company, provided any information requested, and paid any applicable deposit or advance payment specified by the Company.
The Client must provide accurate and complete information in order for the Company to prepare a quotation and plan the Services. This includes, but is not limited to, details of access to properties, parking restrictions, the nature and quantity of Goods, any particularly heavy, fragile or valuable items, and any special requirements.
Where a site visit or survey is required, the quotation may be conditional upon the information observed during that visit. If the information provided by the Client is incomplete, inaccurate or changes materially, the Company may adjust the quotation or, in some cases, decline to provide the Services.
All quotations are issued subject to availability of staff, vehicles and storage space at the time the Client accepts the quotation. The Company does not guarantee availability until the booking is confirmed in writing.
Prices and Quotations
Unless otherwise stated, quotations are based on the information provided by the Client and on normal access conditions. The price may be adjusted where:
Access to the property is substantially more difficult than originally described.
There are significant additional items or volume of Goods not previously disclosed.
Services are required outside normal working hours at the Client's request.
Delays occur which are outside the control of the Company, including but not limited to waiting times for keys, access, or instructions.
The Company may charge reasonable additional fees for extra Services or time that were not contemplated at the time of the original quotation. Any such charges will be communicated to the Client as soon as reasonably practicable.
Payments
Payment terms will be stated in the quotation or booking confirmation. Unless otherwise agreed in writing, payment for removals Services is due in full no later than on the day of collection of the Goods, and payment for storage Services is due in advance for each storage period.
The Company accepts the forms of payment notified to the Client at the time of booking. The Client is responsible for ensuring that all payments are made on time. The Company may suspend or withhold Services if payment is not received when due.
Where payment is overdue for storage Services, the Company reserves the right to exercise a lien over the Goods, meaning that the Company may retain the Goods until all outstanding sums, including storage charges, administrative charges and any reasonable recovery costs, have been paid in full.
If payment is not made after reasonable notice, the Company may, as a last resort and in compliance with applicable law, dispose of or sell part or all of the Goods to recover outstanding sums. Any surplus after deduction of costs and charges will be held for the Client.
Cancellations, Postponements and Changes
The Client may cancel or postpone the Services by giving notice to the Company. The following charges may apply, calculated as a percentage of the agreed price for the Services:
More than seven days before the scheduled Service date: no cancellation charge, save for any non-refundable costs incurred by the Company on the Client's behalf.
Between three and seven days before the scheduled Service date: up to 50 percent of the agreed price may be charged.
Less than three days before the scheduled Service date or on the day of the Service: up to 100 percent of the agreed price may be charged.
Any change requested by the Client, including change of date, time, address or scope of Services, is subject to availability and to the Company's agreement. The Company may revise the price to reflect any such changes.
If the Company must cancel or significantly amend the Services due to circumstances beyond its reasonable control, it will notify the Client as soon as reasonably possible and will, where feasible, offer an alternative date or arrangement. The Company's liability in such circumstances will be limited to a refund of any sums paid for Services not provided, subject to the limitation of liability provisions in these Terms and Conditions.
Client Responsibilities
The Client is responsible for:
Ensuring that adequate access, parking and permissions are available at all relevant addresses and for informing the Company about any restrictions that may affect the performance of the Services.
Packing the Goods safely and suitably for transport and storage, unless the Company has expressly agreed to provide packing Services.
Removing, securing or disconnecting any fixtures, fittings or appliances in accordance with manufacturer instructions and applicable safety regulations, unless otherwise agreed.
Ensuring that all Goods presented for transport or storage are lawful, safe, and not subject to any third-party rights that would restrict the Company's ability to handle them.
Obtaining any necessary permits or authorisations required for loading, unloading or storage where this is not expressly included within the Services.
The Client must not present for storage or removal any Goods that are hazardous, illegal, perishable, explosive, flammable, corrosive, toxic or otherwise unsafe. The Company reserves the right to refuse or dispose of any such items at the Client's cost.
Storage Services
Where the Company provides storage Services, the Goods will be stored in facilities selected by the Company. The Company will exercise reasonable care to keep the Goods safe while in storage, subject to the limitations of liability set out in these Terms and Conditions.
The Client must not store any prohibited items, including but not limited to:
Explosives, firearms, ammunition, or weapons.
Combustible or flammable materials, including gas canisters, petrol, diesel, oil, paints and solvents.
Illegal substances or items, or any Goods obtained unlawfully.
Food or perishable items that may attract pests or deteriorate.
Live animals or plants.
The Client may access stored Goods only by prior arrangement with the Company and subject to payment of any applicable access fees notified at the time. The Company may require reasonable notice for access requests to ensure staff and facilities are available.
Waste and Disposal Regulations
The Company operates in compliance with applicable UK waste and environmental regulations. The Client must not use the Services to dispose of waste unlawfully.
Where the Client requests disposal of unwanted items, the Company will handle such items in accordance with waste regulations. Additional charges may apply for waste removal, recycling or disposal services, and certain items may incur specific disposal fees due to environmental or safety requirements.
The Client remains responsible for any unlawful or improper disposal of items that the Client attempts to conceal within Goods presented for removal or storage. If the Company identifies prohibited waste or hazardous materials, it may refuse to transport or store such items and may notify the relevant authorities where required by law.
The Client agrees to indemnify the Company against any claims, fines, penalties or costs arising from a breach of waste or environmental regulations caused by the Client or by Goods provided by the Client.
Liability and Limitations
The Company will exercise reasonable care and skill in providing the Services. However, its liability is subject to the following limitations:
The Company is not liable for loss or damage arising from circumstances outside its reasonable control, including but not limited to acts of nature, severe weather, war, civil commotion, industrial action not involving the Company, road closures, delays due to traffic, accidents, or actions of third parties.
The Company is not liable for loss or damage to Goods that are inherently fragile, of high value or susceptible to damage, including but not limited to jewellery, watches, precious metals, cash, securities, important documents, antiques, artworks, or electronic data, unless such items have been specifically declared to and accepted by the Company with written confirmation and any agreed additional charges or insurance measures.
The Company is not liable for normal wear and tear, minor scuffs or scratches, or deterioration of Goods due to age, condition, or pre-existing defects.
In the event of proven loss of or damage to Goods caused by the Company's negligence or breach of contract, the Company's liability will, to the fullest extent permitted by law, be limited to the lower of the following:
The reasonable cost of repair or replacement of the affected Goods, taking into account depreciation.
An overall financial limit per consignment or storage unit, as specified in the quotation or booking confirmation.
Nothing in these Terms and Conditions excludes or limits the Company's liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.
Claims and Time Limits
If the Client believes that loss of or damage to Goods has occurred, the Client must notify the Company in writing as soon as reasonably practical, providing sufficient details to enable investigation. For removal Services, notice should normally be given within seven days of delivery. For storage Services, notice should normally be given within seven days of the Goods being collected from storage.
Failure to provide timely notice may prejudice the Company's ability to investigate the claim and may affect the Client's entitlement to compensation. The Company may request evidence of value, condition, and ownership of any Goods that are the subject of a claim.
Insurance
The Company maintains appropriate insurance in relation to its legal liabilities. This is not a substitute for full value insurance of the Client's Goods. The Client is strongly advised to arrange separate insurance cover for the full replacement value of the Goods being removed or stored.
Where the Company offers optional insurance or extended liability cover, the terms, conditions and costs of such cover will be provided separately. Any such cover will only take effect when specifically agreed and confirmed in writing by the Company and when the applicable premium or charge has been paid.
Data Protection and Privacy
The Company may collect and process personal data relating to the Client in order to provide the Services, manage the Contract, process payments, and comply with legal and regulatory requirements. Personal data will be handled in accordance with applicable UK data protection legislation.
The Company will take reasonable steps to protect personal data from unauthorised access, loss or misuse. Personal data will not be sold to third parties. It may be shared with service providers or authorities where necessary to perform the Services, process payments, or comply with legal obligations.
Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, the Contract or the Services, whether contractual or non-contractual, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Contract or the Services, subject to any mandatory rights of consumers to bring claims in the courts of their home jurisdiction where applicable.
General Provisions
If any provision of these Terms and Conditions is held to be invalid, illegal or unenforceable by a court of competent jurisdiction, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable, and the remaining provisions shall continue in full force and effect.
The Contract is between the Company and the Client. No other person shall have any rights to enforce any of its terms under applicable third-party rights legislation, unless expressly stated otherwise.
The failure or delay by the Company to exercise any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy. Any waiver must be in writing and signed by an authorised representative of the Company.
The Client may not assign or transfer its rights or obligations under the Contract without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations, in whole or in part, provided that this does not materially reduce the level of service to the Client.
These Terms and Conditions may be updated from time to time. The version that applies to a particular booking will be the version in force on the date that the booking is confirmed by the Company.
